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Free shipping under 150 lb • Heavy equipment ships freight for a flat $250 — curbside delivery with liftgate included • See Shipping Policy
Free shipping under 150 lb • Flat $250 freight over 150 lb

Shipping policy

Shipping Policy

Last Updated: August 14th, 2026

Overview

Kitchen Kor ships commercial kitchen equipment throughout the United States. We work with trusted carriers to ensure your equipment arrives safely and on time.

Handling Time

  • 1-2 business days

Orders are processed Monday-Friday, excluding holidays. Orders placed after 2 PM EST may be processed the next business day.

Shipping Methods and Costs

Standard Shipping

  • Delivery: 4-9 business days
  • Free shipping on parcel items under 150 lb.
  • Items 150 lb or more ship by freight and add a flat $250 freight charge at checkout. The price you see at checkout is the price you pay — no quote step, and no surprise charge after you order.

Freight Charge

Larger equipment (walk-in coolers and freezers, deck ovens, ranges, and other heavy units) ships by LTL freight and carries a flat $250 freight charge, added automatically at checkout for any order of 150 lb or more. Curbside liftgate delivery is included in that charge. There is no quote step — you can order any item on the site directly, and the delivered price is shown before you pay.

Expedited Shipping

Need it faster? Contact us for rush shipping options:

Delivery Requirements

Parcel Delivery

Smaller items ship by standard parcel carrier to your door.

  • Signature may be required
  • Recipient should be available during the delivery window

Freight Delivery

Larger equipment ships by LTL freight truck. Freight deliveries are curbside: the driver brings the item to the curb or parking area at your address, and does not carry it inside.

  • Curbside delivery with liftgate — included in the $250 freight charge. A liftgate lowers the equipment from the truck to the ground, so you do not need a loading dock.
  • Threshold delivery — $149. The driver brings the item through your first doorway, out of the weather. Optional, selected on the product page.
  • Inside placement — $349. The item is carried to the room where it will be used, uncrated, and the packaging is removed. Optional, selected on the product page.

Threshold and inside placement are entirely optional and are never added to your order automatically. If you have a dock or a forklift, curbside is included and you need neither.

Note:

  • We currently ship within the United States. 

Order Tracking

  • You'll receive a shipping confirmation email with tracking number
  • Track your order status online via carrier website
  • For assistance: Visit our Order Tracking page

Damaged or Lost Shipments

Inspect Upon Delivery

IMPORTANT: Always inspect your shipment before signing:

  • Check for visible damage to packaging
  • Note any damage on delivery receipt
  • Take photos of any damage
  • Refuse delivery if severely damaged

Report Damage Immediately

Contact us within 48 hours of delivery:

Lost Shipments

If your order shows delivered but you haven't received it:

  • Check with neighbours or building management
  • Verify delivery address on your order
  • Contact us if you still can't locate it

International Shipping

We do not currently ship internationally. For inquiries about international orders, please contact us at support@kitchenkor.com.

Address Changes

Need to change your shipping address?

  • Contact us immediately if your order hasn't shipped
  • Once shipped, we may be unable to change the address
  • Address changes may incur additional fees

Contact Shipping Support

Questions about shipping?

 

BUSINESS INFORMATION 

Company Name-  Kitchen Kor

Phone Number - +1 (833) 382-3922.

Address - 254 Chapman Rd, Ste 208 #23231, Newark, DE 19702

Email - Support@kitchenkor.com

 Kitchen Kor is operated by JT COMMERCE LLC , a registered business in the United States.

Freight Assurance (optional, $79)

Freight Assurance is a service, not insurance. It does not pay out, refund, or replace, and it does not change the carrier’s own liability or the manufacturer warranty. When selected on the product page it buys: reinforced outbound packaging specified on the bill of lading; delivery-appointment booking and confirmation; an inspection checklist and phone support at hand-off so any damage is recorded on the proof of delivery; and preparation, filing and follow-up of the carrier damage claim on your behalf. Any settlement is paid by the carrier under its tariff liability — Kitchen Kor performs the work of pursuing it and does not underwrite it. Unchecked by default; you are only charged if you select it.

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