Effective Date: August 14, 2026
Frequently Asked Questions (FAQ)
1. Where do you ship?
We deliver within the continental U.S. International shipping is not available at this time.
2. How long does delivery take?
Most orders arrive within 4–9 business days after processing. Larger freight items may take a little longer to coordinate.
3. Do you offer free shipping?
Yes. Items under 150 lb ship free within the 48 contiguous United States. Items 150 lb or more ship by freight and add a flat $250 freight charge at checkout — no quote needed, and curbside liftgate delivery is included.
4. What happens after I order?
You'll get an email confirmation once your order is placed. When your order ships, we'll send tracking details (and freight delivery instructions if needed).
5. Do I need to be home for delivery?
For freight deliveries, someone must be available to accept curb side delivery. We'll schedule this with you ahead of time.
6. What is your return policy?
Most items can be returned within 14 days if they're unused and in the original packaging. Check our Return Policy for full details.
7. What if my order arrives damaged?
Contact us within 14 days of delivery. We'll arrange a return or replacement at no extra cost to you.
8. Do you handle bulk or business orders?
Yes, we do! For commercial kitchens or bulk purchases, email support@kitchenkor.com to request a custom quote.
9. Can I change or cancel my order?
If your order hasn't shipped yet, we can usually update or cancel it. Please reach out to support@kitchenkor.com as soon as possible.
10. Do your products come with a warranty?
Yes. All products are covered by the manufacturer's warranty. Contact us for warranty details.
11. How do I reach customer service?
Email us anytime at support@kitchenkor.com. We respond within 1 business day.
Can I get the equipment brought inside?
Yes. Freight delivery is curbside as standard. On the product page you can add Threshold delivery ($149) — through your first doorway — or Inside placement ($349) — carried to the room, uncrated, packaging removed. Both are optional and unchecked by default.
What is Freight Assurance?
An optional $79 service on freight orders. It buys reinforced packaging, delivery-appointment booking, an inspection checklist and phone support at hand-off, and we prepare, file and chase the carrier damage claim for you. It is a service, not insurance — it does not pay out, refund, or replace. Any settlement comes from the carrier under its own liability.