Shipping Policy
Last Updated: January 2nd, 2026
Overview
Kitchen Kor ships commercial kitchen equipment throughout the United States. We work with trusted carriers to ensure your equipment arrives safely and on time.
Handling Time
- 1-2 business days
Orders are processed Monday-Friday, excluding holidays. Orders placed after 2 PM EST may be processed the next business day.
Shipping Methods and Costs
Standard Shipping
- Delivery: 4-9 business days
- We offer free shipping on orders of $200 or more. Orders under $200 have a flat $20 shipping fee.
- Lift gate service available, contact for quote at +1 833-382-3922
Expedited Shipping
Need it faster? Contact us for rush shipping options:
- Phone: +1 833-382-3922
- Email: support@kitchenkor.com
Free Shipping
Free shipping on products over $200 ( $20 flat rate on products below $200)
Delivery Requirements
Standard Delivery
- Delivered to your door/loading dock
- Signature may be required
- Recipient should be available during delivery window
Freight Delivery Options
- Curbside Delivery: Item delivered to curb/parking area (standard)
- Liftgate Service: Required for locations without loading dock (additional fee)
- Inside Delivery: Available for additional fee, contact us for quote
Note:
-
We currently ship within the United States.
Order Tracking
- You'll receive a shipping confirmation email with tracking number
- Track your order status online via carrier website
- For assistance: Visit our Order Tracking page
Damaged or Lost Shipments
Inspect Upon Delivery
IMPORTANT: Always inspect your shipment before signing:
- Check for visible damage to packaging
- Note any damage on delivery receipt
- Take photos of any damage
- Refuse delivery if severely damaged
Report Damage Immediately
Contact us within 48 hours of delivery:
- Email: support@kitchenkor.com
- Phone: +1 833-382-3922
- Include photos and delivery receipt
Lost Shipments
If your order shows delivered but you haven't received it:
- Check with neighbors or building management
- Verify delivery address on your order
- Contact us if you still can't locate it
International Shipping
We do not currently ship internationally. For inquiries about international orders, please contact us at support@kitchenkor.com.
Address Changes
Need to change your shipping address?
- Contact us immediately if your order hasn't shipped
- Once shipped, we may be unable to change the address
- Address changes may incur additional fees
Contact Shipping Support
Questions about shipping?
- Email: support@kitchenkor.com
- Phone: +1 833-382-3922
- Hours: 7 days a week 9 AM - 7 PM EST (closed on holidays)