Shipping Policy
Last Updated: August 14th, 2026
Overview
Kitchen Kor ships commercial kitchen equipment throughout the United States. We work with trusted carriers to ensure your equipment arrives safely and on time.
Handling Time
- 1-2 business days
Orders are processed Monday-Friday, excluding holidays. Orders placed after 2 PM EST may be processed the next business day.
Transit Time
- 4-9 business days
Orders are processed Monday-Friday, excluding holidays. Orders placed after 2 PM EST may be processed the next business day
Shipping Methods and Costs
Standard Shipping
- Delivery: 4-9 business days
- We offer free shipping on parcel items under 150 lb. Items 150 lb or more ship by freight and add a flat $250 freight charge at checkout.
- Curbside liftgate delivery is included in the freight charge — no quote needed.
Expedited Shipping
Need it faster? Contact us for rush shipping options:
- Phone: +1 833-382-3922
- Email: support@kitchenkor.com
Freight Charge
Items 150 lb or more ship by LTL freight and carry a flat $250 freight charge, added automatically at checkout. There is no quote step — the delivered price is shown before you pay. Items under 150 lb ship free.
Delivery Requirements
Standard Delivery
- Delivered to your door/loading dock
- Signature may be required
- Recipient should be available during delivery window
Freight Delivery Options
- Curbside Delivery: Item delivered to curb/parking area, liftgate included (standard, part of the $250 freight charge)
- Threshold Delivery — $149: Brought through your first doorway, out of the weather. Optional, selected on the product page.
- Inside Placement — $349: Carried to the room where it will be used, uncrated, packaging removed. Optional, selected on the product page.
Note:
-
We currently ship within the United States.
Order Tracking
- You'll receive a shipping confirmation email with tracking number
- Track your order status online via carrier website
- For assistance: Visit our Order Tracking page
Damaged or Lost Shipments
Inspect Upon Delivery
IMPORTANT: Always inspect your shipment before signing:
- Check for visible damage to packaging
- Note any damage on delivery receipt
- Take photos of any damage
- Refuse delivery if severely damaged
Report Damage Immediately
Contact us within 48 hours of delivery:
- Email: support@kitchenkor.com
- Phone: +1 833-382-3922
- Include photos and delivery receipt
Lost Shipments
If your order shows delivered but you haven't received it:
- Check with neighbors or building management
- Verify delivery address on your order
- Contact us if you still can't locate it
International Shipping
We do not currently ship internationally. For inquiries about international orders, please contact us at support@kitchenkor.com.
Address Changes
Need to change your shipping address?
- Contact us immediately if your order hasn't shipped
- Once shipped, we may be unable to change the address
- Address changes may incur additional fees
Contact Shipping Support
Questions about shipping?
- Email: support@kitchenkor.com
- Phone: +1 833-382-3922
- Hours: 7 days a week 9 AM - 7 PM EST (closed on holidays)
Freight Assurance (optional, $79)
Freight Assurance is a service, not insurance. It does not pay out, refund, or replace, and it does not change the carrier’s own liability or the manufacturer warranty. When selected on the product page it buys: reinforced outbound packaging specified on the bill of lading; delivery-appointment booking and confirmation; an inspection checklist and phone support at hand-off so any damage is recorded on the proof of delivery; and preparation, filing and follow-up of the carrier damage claim on your behalf. Any settlement is paid by the carrier under its tariff liability — Kitchen Kor performs the work of pursuing it and does not underwrite it. Unchecked by default; you are only charged if you select it.