Refund & Returns Policy
1. Overview
This policy applies to all purchases made on the Kitchen Kor website www.kitchenkor.com.
2. How to Reach Us
If you have questions about returns or refunds, you can contact us:
Email: support@kitchenkor.com
Phone: +1 (833) 382-3922
Address: 254 Chapman Rd, Ste 208 #23231, Newark, DE 19702, US
Hours: 9 AM – 7 PM EST, 7 days a week (closed on holidays)
3. Return Eligibility
You may return most products within 14 days of delivery if they meet these requirements:
Item is unused, undamaged, and in its original condition
All packaging, labels, and tags are intact
You can provide proof of purchase (receipt/order number)
4. How to Return an Item
Step 1: Request a Return
Contact us at support@kitchenkor.com or call us within 14 days of receiving your order
Provide your order number and reason for return
We will email you with the return instructions, and if approved, a Return Authorization Number (RMA) and prepaid label (if applicable)
We only accept products returned by mail.
Step 2: Pack Your Item
Place the item securely in its original packaging
Include all accessories, manuals, and any free gifts
Add the return authorization form and documents we provide
Attach the shipping label clearly on the box
Step 3: Ship It Back
Ship within 7 days of receiving the return approval
Use a trackable carrier (FedEx, UPS, Old Dominion, XPO, etc.)
5. Return Shipping Costs
Kitchen Kor covers return shipping (minus the 25% restocking fee)
6. Return & Refund Situations
Changed your mind?
Return within 14 days, unused and in original packaging. Refund issued minus restocking fees 25%.
Damaged or faulty item?
Report within 14 days with photos or videos. We'll replace or refund (including shipping).
Wrong product sent?
Let us know right away. We'll cover return shipping and send the correct item.
Package never arrived?
Contact us. We'll check with the carrier. If confirmed lost, we'll refund or replace your order.
Canceling an order?
If it hasn't shipped, you get a full refund. If shipped, please follow the return process.
7. Non-Returnable Items
Some products cannot be returned or refunded:
Custom/personalized items
Perishables (food, flowers, magazines, etc.)
Intimate/personal use items (underwear, swimwear, hygiene products, unless unopened)
Gift cards and digital downloads
8. Refunds
Approval: Refunds are issued once we inspect and approve the returned product
Method: Refunds go back to your original payment method
Timeline: Processing may take up to 7 days depending on your bank/credit card provider
Partial Refunds: May apply if items are damaged, missing parts, or returned late
9. Exchanges
We'll replace items that arrive damaged, defective, or incorrect. For "change of mind" exchanges, shipping is the customer's responsibility.
10. Processing Times
Return Request: Must be made within 14 days of delivery
Refund Processing: Refund issued within 7 days after we receive and check your return
11. Your Rights
This policy does not override any consumer protection rights provided by law.
12. Questions
Still need help?
Visit our FAQ page
Contact us by email at support@kitchenkor.com or call:
+1 (833) 382-3922
Kitchen Kor
254 Chapman Rd, Ste 208 #23231
Newark, DE 19702, US
