Freight Assurance — Priority Handling & Claim Support
Freight Assurance is a service, not an insurance policy. It does not pay out cash and does not replace the manufacturer warranty or the carrier's own liability. It is hands-on help so a freight delivery does not become your problem.
What we do
- Reinforced outbound packaging — extra corner protection and strapping specified on the bill of lading before the unit leaves the warehouse.
- Delivery appointment coordination — we book the window with the carrier and confirm it with you, instead of leaving you to chase dispatch.
- Inspection walkthrough — a written checklist and a phone line at delivery so damage is found and noted on the proof of delivery, which is what makes a claim succeed.
- We file and chase the carrier claim — if the unit arrives damaged we prepare the paperwork, submit it to the carrier, and follow it to resolution on your behalf.
What it is not
Freight Assurance does not guarantee a refund, replacement, or payment. Any settlement comes from the carrier under its own tariff liability. We do the work of pursuing it; we do not underwrite it.
Questions: (833) 382-3922, 9 AM–7 PM ET.